Privacy Policy

We believe that we earn your trust and confidence when we continue to bring you exceptional products or services for your digital home and do so in a very private and secure manner. We believe that trust and confidence is sustained as we honor that commitment to you, day in and day out.

Arelis is trademark of Technicolor S.A. This privacy statement is applicable to the information we collect on our websites.

We created this privacy statement to inform you of our global commitment to you.

Keeping your information secure

Keeping the personal information we collect about you secure is one of our most important responsibilities. We value your trust and handle personal information with care. Our employees access information about you when needed to complete your product purchase, maintain your service or warranty agreements and otherwise meet your needs. We may also access information about you when considering a request from you for additional services, honoring our agreement with you or when responding to requests as required by law.

We safeguard information according to established security standards and procedures, and we continually assess new technology for protecting information. Our employees are trained to understand and comply with these information principles.

We collect personally identifiable information from you, for example, when you purchase a product or service contract, when you register on one of our websites, complete a survey, or when you request information from one of our family of companies.

The personal information we collect includes, for example, name, address, preferences, credit card information to process purchases, email addresses, click stream and navigation data.

Keeping information accurate

Keeping personal information accurate and up-to-date is very important. Our customer service personnel are available to review the information we hold about you and to use them in conformity with Computer Technology and Personal Date Protection Laws, such as your warranties and service contracts, so that together we can confirm their accuracy. If you ever find that information about you is incomplete, inaccurate or not current, we want to correct it. In compliance with local Computer Technology and Personal Date Protection applicable Laws, we also stay at your disposal in order to access, rectify or request deletion of any data you provided us. Please contact us through one of the contact mechanisms listed below:

We bring you value and benefits, while honoring your preferences

When we accept your personal information we use it to provide you goods and services, establish warranties and service contracts and to provide you quality customer services.

How—and why—information is shared

We limit who receives information and what type of information is shared. We share information with the goal of bringing you innovative digital products and more choices.

Sharing information within Arelis. To offer you a full suite of Arelis goods and services, the personal information we have about you may be shared among the family of Arelis companies as permitted by law and our agreement with you.

Sharing information with companies that work for us. To assist us in offering you goods and services and our agreement with you, we may occasionally share information with companies that work for us, such as companies that process your order or record your warranty information.

Sharing information with companies that bring you value. In agreement with you, personal information excluding credit card information may be shared with other reputable organizations whose products and services you may find beneficial.

Sharing information with others. We may provide your information as required by law or legal process; to protect and defend the rights of Arelis Video Networks and under circumstances we believe reasonably necessary to protect the personal safety of users, Arelis, this site, or the public.

If you do not want Arelis to make commercial use of these data, please send an email to the following address:

Offering you choices

You will be offered an opportunity to express your preference regarding the use and dissemination of information about you. That opportunity may be made available at the time you register on our web site or when you fill out a warranty card. You may always call our customer service units or contact us using the information listed below to share your preferences with us. While the specific preferences offered may vary from region to region across the world due to local law and/or practice, it is Arelis’s goal to listen and honor our customers’ preferences. Your continued trust and confidence depends upon it.

Other sites

Arelis websites may contain links to other sites; however, we are not responsible for the content or the privacy practices employed by the other sites. We encourage you to read these other privacy statements.

Effective date

This policy is effective September 1, 2010. We may make and post changes to this statement in an effort to ensure you are clearly informed of any changes in our information handling practices.